Refund policy

We have a strict no return policy.

To be eligible for a return (ONLY if there is an issue with your item once received), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have any concerns, you can contact us at luxeandlavishextensions@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at luxeandlavishextensions@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. There is a 3 day grace period for you to contact Us regarding damages and issues.

You are responsible for the cost and risk of returning merchandise to Us. Return addresses are sent through email. Please contact us via email in regards to any returns (custom units only). Please be sure to use reliable shipping services when sending CUSTOM wigs in for repairs/maintains.

Exceptions / non-returnable items
Due to the nature of the products we sell we cannot accept returns.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Due to the nature of the products we sell, all sales are final.